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Our privacy obligations

Somatic Balance.108 Therapy by Caroline Hey Privacy Policy applies to personal information collected and/or held by Somatic Balance.108 Therapy by Caroline Hey.

This Privacy Policy also explains how we process 'personal data' about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

We will review this policy regularly, and we may update it from time to time.

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The types of personal information we collect and hold

We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

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Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

  • Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.

  • Device Information - device identifier, device type, device plugins, hardware capabilities, etc.

  • Location - GPS position.

  • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

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How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

  • to provide the service or product you have requested;

  • to facilitate the creation of a User Contract (see Terms of Service for more information);

  • to provide technical or other support to you;

  • to answer enquiries about our services, or to respond to a complaint;

  • to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);

  • to allow for debugging, testing and otherwise operate our platforms;

  • to conduct data analysis, research and otherwise build and improve our platforms;

  • to comply with legal and regulatory obligations;

  • if otherwise permitted or required by law; or

  • for other purposes with your consent, unless you withdraw your consent for these purposes.

 

The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):

  • when a user has given consent;

  • when necessary for the performance of a contract to which the user is party;

  • processing is necessary for compliance with our legal obligations;

  • processing is necessary in order to protect the vital interests of our users or of another natural person.

  • processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

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We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analyzing user generated content, user activity and the outcome of jobs; in this context, user generated content will include reviews that users receive when

completing jobs. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

 

When we disclose personal information. Our third party service providers.

The personal information of users may be held or processed on our behalf outside Australia, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third party service providers include:

  • Cloud hosting, storage, networking and related providers

  • SMS providers

  • Payment and banking providers

  • Marketing and analytics providers

  • Security providers

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Accessing, correcting, or downloading your personal information

You have the right to request access to the personal information Somatic Balance.108 Therapy by Caroline Hey holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.

You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.

For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

While we endeavor to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.

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